Warranty & Returns Policy
Warranty Coverage
LuXiRed products are designed and manufactured to high quality standards. We stand behind our equipment.
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Red light devices are covered by a manufacturer’s limited warranty against defects in materials or workmanship.
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Warranty length varies by product and is listed on the individual product page.
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Warranty coverage applies to normal, intended use only.
Warranty does not cover:
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Damage from misuse, abuse, drops, or improper installation
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Water or moisture damage
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Unauthorized modifications or repairs
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Normal cosmetic wear and tear
To initiate a warranty claim, customers must provide:
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Proof of purchase
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Order number
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Description of the issue (photos or video will be requested)
Approved warranty claims may result in repair, replacement, or replacement parts at LuXiRed’s discretion.
Returns & Exchanges
Due to the nature of wellness equipment and hygiene considerations:
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All red light devices are final sale
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We do not accept returns for opened, used, or installed devices
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We do not offer refunds once an order has shipped
If a product arrives damaged or defective, you must notify us within 48 hours of delivery at:
Include:
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Order number
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Photos of the packaging and product
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Description of the issue
If damage occurred during shipping, we will work with the carrier to resolve the issue.
Order Cancellations
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Orders may only be canceled before shipment
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Once an order has shipped, it cannot be canceled or refunded
Shipping Responsibility
LuXiRed is not responsible for delays caused by:
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Shipping carriers
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Customs clearance
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Weather or supply chain delays
Contact
For warranty or return questions: